Privacy Policy
Last Updated: November 2026
At QReserve, we highly value your privacy and the security of your personal data. This Privacy Policy explains how your personal data is collected, processed, shared, and protected in accordance with the Turkish Personal Data Protection Law (KVKK) and the General Data Protection Regulation (GDPR).
1. Collected Personal Data
While using our platform, the following data may be collected: Identity data (Name, surname, gender, date of birth), Contact data (Phone number, email address), Transaction data (Reservation history, club membership details, match scores, and statistics), Physical measurement and performance data (body measurements such as height, weight and body mass index, together with test results, recorded as part of performance tests carried out by the club you are a member of — this data is processed only with your explicit consent), and Device/Log data (IP address, browser information). If you pay through the platform, or if a payment you make to a business (by any payment method) is recorded or invoiced by that business on the platform, additionally: Payment data (amount, date, payment method, transaction number, refund requests), Invoice data (name, province, district, full address, invoice email address; optionally your Turkish ID number or tax number, tax office and trade name; the number and copy of the invoice issued); and, for card payments, Legal transaction data (a copy of the pre-information form and distance sales agreement you approved, approval time, IP address and browser information). Card details are entered on the payment institution's secure payment page; they are not received or stored by QReserve.
2. Purpose of Data Processing
Your collected data is processed for the following purposes: carrying out and confirming reservations, collecting card payments, recording and tracking by the business of the payments you make to it, enabling the business you paid to issue you an invoice and delivering that invoice to you, concluding the distance sales agreement and proving your approval, sending notifications (SMS, email), enabling communication between you and the sports clubs you are a member of, calculating system statistics (Elo, etc.) and displaying them in public ranking lists, tracking training and development through performance tests carried out by the clubs you are a member of, improving platform performance, and fulfilling legal obligations.
3. Data Transfer and Sharing
Your personal data is shared only with the businesses (sports facilities) you have authorized and are a member of or have paid, strictly to provide our services. Initially, these businesses obtain explicit consent to enter user data into the system. Your data is never sold, rented, or transferred to any third parties for marketing purposes. It may only be shared with authorized official institutions if required by law. Your data is hosted abroad on Google Cloud infrastructure to provide the service; your phone number may be shared with notification providers in order to deliver SMS and similar notifications. If you pay by card, the information required to collect the payment (name, email address, phone number, IP address, amount) is shared with the licensed payment service provider (payment institution) QReserve works with; your invoice details and the agreement text you approved are shared only with the business you paid. If the business chooses to issue the invoice through QReserve, your invoice details and the invoice content are shared, on behalf of the business, with an e-invoice private integrator authorized by the Turkish Revenue Administration in order to create the e-invoice/e-archive document, submit it to the Revenue Administration and email the invoice to you.
4. Data Security and Retention
QReserve takes industry-standard technical and administrative security measures to protect your personal data against unauthorized access, loss, or disclosure. Your data is stored securely for the duration of legal retention periods or until the purpose of processing no longer exists; if you cancel your membership, your data is deleted or anonymized at the end of the legal retention periods. Agreement records you approve before payment are kept for at least 3 years, and invoice details recorded on payments for 10 years as required by tax legislation; these records are retained for the legal period even if you delete your account.
5. User Rights (KVKK & GDPR)
Users have the right to learn whether their personal data is being processed, request information if processed, request the correction of incomplete or inaccurate data, and request the deletion or destruction of their data within the framework of the law.
Related documents: KVKK Notice · Terms of Use
To exercise your rights or if you have any questions regarding your data, please contact us at:
info@qreserve.net